NYP Allen / Och Spine Hospital – Urgent Access

What to Expect at Your Upcoming Appointment

Exterior view of NYP Och Spine Hospital

View of NewYork-Presbyterian Och Spine Hospital as you enter the facility from Broadway.

The safety and wellbeing of our patients, providers, and staff is our top priority.

Your upcoming visit will be conducted according to safety protocols established by Columbia University Irving Medical Center and NewYork-Presbyterian. These appointments will require extra time and patience for all involved.

To ensure that your visit goes smoothly, please review all of the information below. If you have any questions, do not hesitate to reach out to your doctor's office, or to our appointment scheduling team.

What to do Before Your Appointment

Confirm that you have access to the Connect Patient Portal and Your MyChart account.

Access to the patient portal is crucial for ensuring an efficient visit.

  • If you do not have a MyChart account, visit myconnectnyc.org, complete the form, and respond to the security questions to confirm your identity.
  • Pre-register for your visit via MyChart on the Connect Patient Portal
  • Install the MyChart app on your mobile device via the App Store (iOS) or Google Play (Android).
    • Once in the app, search for "Columbia University Irving Medical Center," and select it as your primary institution.

Complete all required forms online before you arrive.

Avoid unnecessary time in the waiting room and potential delays to the start of your appointment. Follow the steps below:

Using your computer:
  • Log into the patient portal at myconnectnyc.org.
  • Click on the Health icon at the top of the screen and select the link to Questionnaires listed under Medical Tools
  • Click on each item associated with your upcoming orthopedics appointment and complete the forms fully.
  • You will be able to save your progress along the way if you are interrupted and need to finish later.
Using the MyChart App:
  • Log into the MyChart app on your mobile device (see setup instructions above)
  • Click on the Questionnaires icon in the main menu
  • Click on each item associated with your upcoming orthopedics appointment and complete the forms fully.
  • You will be able to save your progress along the way if you are interrupted and need to finish later.

When to Arrive at the Office

Patients requiring x-rays or imaging:

Plan to enter the building 30 minutes before your scheduled appointment time.

All other patients:

Plan to enter 15 minutes prior to your appointment time, allowing for screening and check-in.

Please do not arrive earlier than the designated timeframe

Our goal is to minimize the number of people in our offices and waiting rooms to protect everyone's safety. If you arrive early, please wait in your car or outside of the building until the appropriate time. 


Valet parking is available at the main entrance to the facility. Follow posted instructions as you turn up the driveway entrance to 5141 Broadway at W 220th Street.

Safety Procedures, Screening, and Visitors

The following safety precautions will be taken for your safety, and the safety of our staff:

  • Patient Screening: In addition to pre-screening for COVID-19 symptoms before you arrive, you will be screened upon your arrival via temperature check and several brief questions.
  • Mask Use: All individuals in Columbia and NYP clinical facilities must wear a mask at all times. Patients will be provided with a mask upon arrival if they do not already have one.
  • Hand Washing: When you arrive at the office we kindly request that you wash your hands, or sterilize them with available hand sanitizer.
  • Personal Protective Equipment: Our care teams follow CDC guidelines, have the proper personal protective equipment (PPE) and wear it at all times. We have also established screening and testing protocols for our care teams.
  • Cleaning and Disinfecting: Our locations are repeatedly and thoroughly sanitized throughout each day.  Exam rooms are cleaned extensively between patient visits.
  • Visitors: For your safety, and the safety of our patients and staff, there are limitations on visitors who may accompany you inside our offices for your appointment.
    • Minors below the age of 17 may be accompanied by one parent or guardian
    • Adults with mobility or cognative impairment may be accompanied by one other person

Please contact your provider's office with any questions about your specific circumstances or needs.

Where to Go for X-Rays and Imaging

  • After passing through COVID safety screening, and checking in at the security desk, proceed down the central hallway, past the elevators, to the Radiology registration desk and waiting area.
  • Check-in with Radiology and follow their instructions to complete your imaging safely.
  • Once your imaging is complete, walk back down the main hallway toward the central elevators.
  • Take the elevators to the 3rd floor, make a right when you get out of the elevators, and another right following signs towards 3 Field West - Orthopedics and Spine.

Columbia Radiology Procedures and Information

Your Visit With the Doctor

After any required x-rays and imaging are completed, and you have checked in at the Columbia Orthopedics & Spine registration area, a member of our clinical team will escort you directly to the examination where you will see your provider.

Columbia Orthopedics
5141 Broadway
at W 220th Street
New York, NY 10034
United States